Here are some Great Tips & our most Frequently Asked Questions. You should be able to find your answers here. If not, be sure to Contact Us.
Use the cart to Save Products for later and place your orders. Also use it to Calculate Shipping Costs and see the Shipping Timeframe for your order!
Make a Wish List to keep track of products that you are interested in.
Be sure to set the Wish List to Shared or Public so you can send your Wish List to friends and family. They will then be able to view your list and order the products for you!
You can make more than one Wish List to help organize your needs for upcoming events such as races or field days as well as an upcoming birthday or holiday!
Accurate shipping costs can be seen in our shopping cart. There is no need to create an account with us just to see our shipping rates. Simply add an item to the cart. Go to the cart and enter your destination at the bottom of the page. Your shipping rates will appear. These are the exact rates you will see if you were to checkout and make a purchase with us. Be sure to create an account to save your shopping cart if you do not plan to purchase right away.
Every product has a stock status listed on its product information page. It either reads In Stock, Ships in X Business Days, or is Out of Stock / Back Ordered.
If the item is Back Ordered, join the Waitlist to be notified when it is available again.
Know that our Stock Status is LIVE. Pricing & availability are constantly being synced with our on-hand inventory and our suppliers as well. You are seeing up to date information when browsing our site!
RC Points is our customer rewards program, tailored to save you even more money!
Earn RC Points on every purchase. They're ready to use RIGHT AWAY on your next order.
Simply checkout using your account to earn RC Points cash rewards! It's that easy 🙂
Currently, 100 RC Points = $1.00 Discount. Remember, we do run promotions where you can earn extra RC Points such as Triple RC Points. Also, we run promotions where your RC Points have extra redeeming power. So be sure to sign up for our Newsletter to be notified of these promotions!
We are an authorized dealer for everything that we sell. If you have a problem with an item purchased from us, our receipt is valid with the manufacturer for warranty service. A receipt can be printed by viewing your order in your account.
Please visit the Contact Us page if you have a question. We answer emails promptly! Most online stores have deplorable customer service and never pick up the phone, return your voicemails or reply to your emails. Know that we do not let customers slip through the cracks! You’re important to us!
If you have a question about a product, simply click the Product Enquiry tab found on the product’s information page.
Using our search function is a great way to find products you want. Manufacturer’s names and part numbers are the easiest way. A part number resembles the format TRA5352. You could also search TRA53 to bring up additional results. Or try Traxxas 5352. Also, use keywords such as ESC, Motor, Tire, Battery, or Body.
If you are browsing by category, you can choose to sort the products in that category by some very useful criteria such as Most Popular, Highest Reviews, Most Recently Added, Price & Part Number.
Our site is live and active! Read user submitted reviews about a product you are considering purchasing. If you have a question, be sure to Contact Us.
The Shipping Time-Frame for your order was noted on the Shopping Cart Page as well as the Checkout Page. This details how long it will take for us to ship your order to you, based on the current time and the current day of the week.
Your Shipping Time-Frame Can also be seen on your Order Details Page in Your Account after you have placed an order. Please log in to your account and view your order to see when your order is expected to ship.
If you placed your order as a Guest and do not have an account, you can see your Shipping Time-Frame on the Order Tracking page.
Shipment information is emailed to you after your order is shipped by our staff. It is also posted to your Order Details Page in your account.
If you placed your order as a guest and do not have an account, you can track the status of your order on the Order Tracking page.
Your Pre-Orders can be seen in Your Account. Once a Pre-Order is available you may be prompted to make payment if payment was not collected up front when the Pre-Order was placed. As soon as the product arrives in stock with us & your Pre-Order is paid for, it will be promptly dispatched to you!